Refund policy

This policy covers tickets, add-ons and VIP packages bought from this store. Buying from us means you accept it.

How your ticket reaches you

Every ticket is an e-ticket with a QR code, emailed to the address you give at checkout immediately after payment. Nothing is posted, and nothing needs printing. If your ticket has not arrived within 24 hours of payment, check your spam folder and then contact us — we will re-send it.

Ticket validity guarantee

Every ticket we sell comes from an authorised channel. If your ticket is refused at entry because it is not valid, you get a full refund of everything you paid on that order, including any add-ons. Contact us with your order number and evidence of the refusal — a photograph of the notice you were given, or the name of the member of venue staff who refused entry.

If the event is cancelled

You receive a full refund of the ticket and any add-ons, to the original payment method. You do not need to claim it; we contact you.

If the event is rescheduled or moves venue

Your ticket stays valid for the new date or venue and you need do nothing. If you cannot make the new date, contact us within 14 days of the change being announced and we will refund you in full.

If you change your mind

Tickets for a named event on a named date are one of the categories excluded from the statutory 14-day right of withdrawal under EU consumer law, which does not apply to leisure services supplied on a specific date. We therefore cannot refund a booking because your plans changed. If that is a risk for you, add Ticket Insurance to your order before you pay.

Add-ons

The Parking Pass, Ticket Insurance and the Mr. Worldwide Kit are collected at the venue on the night and are not posted. They are refunded in full if the event is cancelled. Once the event has taken place they cannot be refunded separately.

VIP packages

A VIP package is a ticket plus experiences delivered on the night. If the event is cancelled the package is refunded in full. If a specific element of a package cannot be delivered for reasons within our control, we refund the difference between what you paid and the equivalent standard ticket for the same event.

How to ask for a refund

Contact us through the contact page with your order number and what went wrong. Approved refunds go back to the original payment method and normally appear within 5–10 business days, depending on your bank.